Shipping & Warranty Policy
Please take a moment to read this page before making a purchase. When you purchase from our store you agree that you have read, understood & agree to the terms and policies on this page.
Orders take up to 1- 3 days to ship out. Domestic orders ship UPS Ground and should reach their destinations in 3-5 business days.
We Ship International too!
For international orders, minimum order quantity is 3 pots and/or pans. International orders ship USPS Priority Mail and reach the destination country within 6-10 business days. Please note: We only charge a minimum flat rate for international shipping, any country specific taxes and customs charges are the responsibility of the customer.
Please note: In order to ensure they don’t come in contact with any chemicals and/or toxic contaminants, all our products are individually handcrafted and unglazed. Any surface imperfection and irregularities are therefore not to be considered as defects, but rather as unique characteristics of these products. We can replace your purchase only if the pot or lid is deemed unusable because of these imperfections, if any.
In the very rare occasion of your pot cracking during use, it could be because of exposure to prolong periods of uneven heat, or if the pot got very dry while cooking. In this case if your pot does crack, we can replace it for FREE up to 1 year of purchase, customer pays for the shipping according to replacement shipping cost calculator below.
A heat diffuser is a must use with electric stoves (coil or glass/ceramic cook-tops) for this warranty to be applicable.
If for some reason you are dissatisfied with your purchase, please call or email us and we will do everything we can to resolve/rectify the issue.
Customer can return the pot up to 3 months of purchase if unused, returns will not be accepted on used items. Items being returned have to be packaged the right way and insured against damages & loss due to possible rough handling during transit. There is a 10% restocking fee on all returned items. Customer pays for return shipping. We will process the refund when the item is received intact and upon inspection by the shipping department, this may take up to 1 week. If the items come back to us broken you have to file a damage claim with the shipping company. Upon inspection, if the items appear used (dark, oxidation marks on the pot or lid), a refund cannot be issued.
If it’s used, and you're having an issue please reach out to us and we will try to resolve it in the best way possible. The pots are made to last forever, but if for some reason they happen to crack during use, (reasons include accidental misuse), we can send you a FREE REPLACEMENT for up to 1 year of purchase. Customer pays for replacement shipping charges as outlined below.
Replacement Shipping Cost Calculator:
For Domestic shipments MEC Small, Medium Pot or Medium Pan -- $22.00.
For Domestic shipments MEC Large, X-large Pot or Large Pan -- $24.00
If you need more than one pot/pan replaced under this warranty there is
$14.00 shipping charge for each additional item.
The freight charges for international shipments will be the actual cost of shipping.
If you accidentally dropped your pot and if it breaks, you can purchase another one at 40% off for up to 2 years of purchase. It has to be the same pot you're replacing.
Damaged During Transit & Replacements:
In the unfortunate and unlikely event of your shipment reaching you damaged/cracked, please contact us within 7 days and we will send you a replacement. We'll work on the damage claim with the shipper; a postal inspector may come by to take a look at the shipment, so please retain the packing materials and damaged items for inspection for two weeks. You don't have to ship the damaged item back to us. (What can I do with my damaged pot)
Please note replacement shipments will be sent out within 1-2 weeks for domestic orders.
For international orders, after the damage insurance has been approved, and this may take up to 1-2 months. Because of the high cost of international shipping charges we will have to wait for the insurance approval before sending the replacement. In case you want it sooner, we can cover the cost of the new pot if you can cover the shipping. We will refund the shipping charges once the insurance has paid for it, please know however that it is not a guarantee that they will approve it.
Have a coupon code, please enter it on the checkout page and you'll get the credit for your coupon on the totals. If you're having issues using your coupon code email us and we will get back to you right away.