Shipping & Warranty
Orders take up to 1- 3 days to ship out. Domestic orders ship UPS Ground and should reach their destinations in 3-5 business days.
We Ship International too!
International orders ship USPS Priority Mail and reach the destination country within 6-10 business days. Please note: for shipping, we only charge a minimum flat rate, any country-specific taxes and customs charges are the responsibility of the customer.
Please note: In order to ensure they don’t come in contact with any chemicals and/or toxic contaminants, all our products are individually handmade and unglazed. So there may be some minor surface imperfections/blemishes that are unique to each pot. We can replace your purchase only if the pot or lid is deemed unusable or dysfunctional because of these imperfections if any.
Cracks happen because of repeated exposure to extreme uneven heat from the stove. While most stoves spread heat evenly and using a diffuser takes care of the issue with others, there may be stoves that still disperse unevenly even with a diffuser. If your pot/pan happens to crack within the 1st year, you can get a replacement for 50% off (and Free Shipping).
Always use with a heat diffuser on electric stoves (coil or glass/ceramic cook-tops).
If for some reason you are dissatisfied with your purchase, please call or email us and we will do everything we can to resolve/rectify the issue.
We do not encourage returns because the pots/pans if not packaged the right way could crack due to rough handling during transit and it might turn out to be a loss for both of us. If you do choose to return the pots, we request that you pack them well. We will process the refund (minus 20% restocking fee) if the returned item is received intact and upon inspection & testing by the quality control dept., is proven to be dysfunctional. Upon testing, if we find that the pot is working fine, (despite minor imperfections, being part of handmade items) then we will issue a 50% refund (no restocking fee charged). Return shipment is paid for by customer. The testing process could take up to 30-45 days.
Damaged Shipments & Replacements:
In the unfortunate and unlikely event of your shipment reaching you damaged/cracked, please contact us within 7 days and we will send a replacement right away. We'll work on the damage claim with the shipper; a postal inspector may come by to take a look at the shipment, so please retain the packing materials and damaged items for inspection for two weeks. You don't have to ship the damaged item back to us. (What can I do with my damaged pot)
Have a coupon code, please enter it on the checkout page and you'll get the credit for your coupon on the totals. If you're having issues using your coupon code email us and we will get back to you right away.