MEC Shipping, Warranty & Returns Policy

Shipping:

Orders take up to 1- 5 days to ship out.  Domestic orders ship UPS Ground and should reach their destinations in 3-5 business days.

We Ship International too!

International orders ship USPS Priority Mail and reach the destination country within 6-10 business days.  On international orders, note that we only charge a minimum flat rate, any country specific taxes and customs charges are the responsibility of the customer.

Please note: In order to ensure they don’t come in contact with any chemicals and/or toxic contaminants, all our products are individually handmade and unglazed. There may be some minor surface imperfections/blemishes that are unique to each pot. We can replace your purchase only if the pot or lid is deemed unusable or dysfunctional because of these imperfections, if any.

Damaged Shipments & Replacements:

For Domestic Shipments: In the unfortunate and unlikely event of your shipment reaching you damaged/cracked, please contact us within 7 days and we will send a replacement right away. We’ll work on the damage claim with the shipper; a postal inspector may come by to take a look at the shipment, so please retain the packing materials and damaged items for inspection for two weeks.  You don’t have to ship the damaged item back to us.

For International Shipments: As mentioned earlier, we use USPS for international shipping. This allows the cost to be lower than if using a courier company, but there is a down side to it.  If your shipment were to ever reach you damaged, we file the claim with USPS but this may take up to 2-3 months to get approved.  Because of the high shipping cost to international destinations we have to wait for the claim to be approved before sending the replacement.  If you need it sooner, we can send you the items at our expense if you can cover the shipping.

There are many uses for a 100% non-toxic pot in a healthy kitchen (unless off course its totally damaged).  Here you can find some ideas of how you can heal the damage (if it’s only a crack) and continue using it.  And/or other things you can do with the pot: What can I do with my damaged pot?

Warranty:

Cracks may happen because of repeated exposure to extreme uneven heat from the stove. While most stoves spread heat evenly and using a diffuser takes care of the issue with others, there may be stoves that still disperse heat unevenly even with a diffuser. If your pot/pan happens to crack within the 1st year, you can get a replacement for 50% off (and Free Shipping if domestic and USPS shipping cost for international). If this were to happen for the next two years (after the 1st year) you can get a replacement at 25% off.

Always use with a heat diffuser on electric stoves (coil or glass/ceramic cook-tops).

Before contacting us for a replacement, please try to ‘heal’ the crack by following these steps.  Having tried this, if the crack does not heal, please complete this form to request a replacement.

Returns:

If for some reason you are dissatisfied with your purchase, please call or email us and we will do everything we can to resolve/rectify the issue.

If you want to return your items, you can do so with unused items up to 30 days from date of purchase.  If you do choose to return the pots, we request that you pack them well.  Return shipment is paid for by customer.  There is a 10% restocking fee on all returned items.

Returning Used Items:

We do not accept returns for refunds on used items.  We will replace any item deemed unusable or dysfunctional.  Customer pays for shipping for returning of such item/s, and upon testing if deemed dysfunctional we will send you a replacement at our expense.

Coupon Codes:

Have a coupon code, please enter it on the checkout page and you’ll get the credit for your coupon on the totals. If you’re having issues using your coupon code email us and we will get back to you right away.


Replacement Products:

Broke any part of your MEC pot or pan? Buy replacements from here:

Replacements for Pots

Replacements for Pans

Replacements for Pot/Pan Lids