Shipping, Warranty, Purchase Terms & Conditions
Emails and Other Correspondence:
Emails and phone calls will be returned mostly within 1 business day (rarely, it may take up to 2 business days for a response, if the office is extremely busy). Our business hours are from Monday through Thursday, 8am to 6pm. Please allow additional time for response on weekends and on holidays. The fastest way to get an answer to your question may be to type your question or a few words about your question on the search box that can be found at the top and bottom of any webpage. The website is extensive, and you may find your answer there immediately.
Orders take up to 1-2 business days to ship out. Domestic orders ship via UPS Ground* and should reach their destinations in 3-5 business days.
We Ship International too!
International orders ship UPS International shipping and reach our customers in 3-7 days.
*Delivery changes after an order has been placed may incur additional charges. All orders ship carbon neutral at no additional cost to you.
A Note on Aesthetic Imperfections:
Miriam’s Earthen Cookware (MEC) is made from the purest form of all-natural clay, and they are made without the use of any chemicals, toxins or glazes. Sometimes, there may be some natural blemishes that are unique to each pot and lid. The pot, pan or lid is not dysfunctional in any way because of this. The imperfections on the ‘Alternate’ or ‘Discount line’ items are more obvious and pronounced than what may be on the Regular line, if any.
Purchasing From the Alternate Line:
When you purchase from the Alternate line, you agree that you have read the information on the Alternate Line Products Page and are aware that these items have some surface imperfections, which is why you are getting them at a discount from the retail price on the “Regular” line. These imperfections will not interfere with the functioning of the pots/pans. We cannot issue a refund because of these imperfections.
Damaged Shipments & Replacements:
For Domestic Shipments: In the unfortunate and unlikely event of your shipment reaching you damaged, please contact us within 14 days from the time you received the items. Email us the following pictures (based on updated requirements by UPS Claims as of July 2022):
- Damaged items inside the box
- Damaged items outside of the box
- Shipping label on top of the box
- Top, bottom and 4 sides of the box
We’ll work on the damage claim; a postal inspector may come by to look at the shipment, so please retain the packing materials and damaged items for inspection for two weeks. You don’t have to ship the items back to us.
For International Shipments: Because of the high shipping cost to international destinations, we have to wait for the claim to be approved before sending the replacement. If you need it sooner, we can send you the items at our expense, if you can cover shipping.
For APO/DPO/AE Shipments: If your item has reached you damaged, you must file a claim with the post office that delivered the package. Once the claim is approved, you can purchase the replacement from us. Please feel free to contact us with any documents you may need in reference to the claim.
There are many uses for a 100% non-toxic pot in a healthy-cooking-kitchen (unless it’s totally damaged). Here you can find some ideas on how you can “heal” a crack and use the pot. And/or other things you can do with the pot: What can I do with my damaged pot?
Cracks may happen rarely because of repeated exposure to high and/or uneven heat. If your pot/pan happens to crack anytime within the first 3 years of use, you can get a replacement at 40% off.
To avoid cracks, cook only between low and medium-low heat settings. Don’t increase to medium or high heat. Miriam’s Earthen Cookware is created to cook all foods in just about the same time but at these lower heat settings. When the pot is new it takes a little bit longer, once fully seasoned they can cook much faster. Always use with a heat diffuser on electric stoves (coil or glass/ceramic cook-tops).
In the rare and unfortunate event of a crack happening, before contacting us for a replacement, please try to ‘heal’ the crack by following these steps. Having tried this, if the crack does not heal, please complete this form to request a replacement.
Returns & Refunds:
If for some reason you are dissatisfied with your purchase, please call or email us and we will do everything we can to resolve the issue.
If you want to return your items, you can do so with unused items up to 18 days from date of delivery. If you do choose to return your purchase, please pack them just the way they arrived, using all of the original packaging. Please use additional packaging for cushioning, if needed. Return shipment is paid for by customer. There is a 10% restocking fee on all returned items.
Please Note: Any items on sale are final sales. Return shipments need to be insured by sender as we cannot issue a refund on items if they come back to us damaged.
We do not accept returns/refunds on used items. Because of hygiene & food allergy reasons, we can’t reuse or re-sell them. But we are committed to helping you all the way to resolve any issues you might have with the pot, even if it is because of oversight or accidental misuse.
For any refunds or order cancellations, we will need to deduct a processing fee (2.5% of order) from the refunded/cancelled amount.
Have a coupon code, please enter it on the checkout page and you’ll get the credit for your coupon on the totals. If you’re having issues using your coupon code email us and we will get back to you right away.
Broke any part of your MEC pot or pan? Buy replacements from here: