Help & FAQs

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FAQs:

Ordering & Shipping (1)

We take only custom orders if:

  1. What is available now is inadequate for your needs.

  2. The custom item will make a difference in the health/nutritional value of food.

We specifically stay away from customization if we know that the new items may be an impediment to healthy cooking.

The good news is you don’t really need custom pots for instant pot cooking. You can cook all your food healthier and faster directly on the stove-top. In addition, the pot can “breathe” when on the stovetop, thereby fortifying food with oxygen. In an instant pot machine, this is not possible. On top of that, the unit is made with toxic materials and plastic, which can off-gas into food and the air.While most cooking takes several hours in an instant pot, they can be done in 30-40 minutes in MEC. The end result is more nutritious, delicious, and 100% non-toxic.

Usage & Care (1)

Although dishwasher safe, hand washing recommended. They’re easy to clean because of the naturally non-stick nature of MEC clay. It’s best to avoid soaps, as they are toxic. To wash: get the pot completely wet, sprinkle baking soda, scrub and rinse off. Wipe it with a cotton towel/rag and put it away to dry.

Food very rarely sticks to the bottom. If you’ve accidentally overcooked or burned food, pour some warm water in the pot, sprinkle baking soda and let it sit for 10 minutes, scrub clean — food would come off the bottom easily — rinse and dry. For tough to clean spots, you can use a scrubber, there is no coating so no fear of scraping any harmful enamels or glazes.

In most cases, it is very easy to clean MEC pots and pans, but on rare occasions, some mistakes happen. Here are ways to handle the cleaning process in these instances:

  1. How to clean mold, if you accidentally create the conditions for it to grow:

Mold or mildew occurs only in the presence of organic matter (food) and moisture, in most cases this happens if the pot was not cleaned and dried properly before storing away in an enclosed space (like inside cabinets). Or if room/kitchen is more humid than usual or lack of adequate air circulation in the room. This mold/mildew is not toxic, appears only on the surface, and is easy to clean off.

Wash the pot thoroughly with some vinegar or lemon juice. Scrub this mixture throughout the walls of the pot, rinse, drain water, and wipe with cotton towel to dry it out. Following this, dry it out on stove-top, on low setting with lid off, till the rim is warm to the touch. Turn stove off and let the pot cool down before putting it away in an open space. This should help get rid of the mold and prevent it from growing again.

If pot needs to be stored, place them where they can receive some sunlight — direct or indirect is fine. When wet, always wipe pot down with cotton cloth before storing. Store pot and lid separately. Detailed storage instructions can be found here: Storage Instructions.

2. How to clean the pot if you accidentally cooked meat while the pot is being fully seasoned, and this has left a smell:

When seasoning a new pot, small bits of meat in a soup is fine, but larger chunks of cooked meat can leave a residual smell. To help get this smell out, steam cleaning the pot will help. To do so, first fill the pot 1/4 way up with water. Set the pot on the stove at low heat, cover the lid, and let steam build up for 10 minutes. Add either a a cinnamon stick or a lemon/lime wedge for fragrance. Cover the lid and steam for another 10 minutes on low heat. Turn the stove off, open the lid, and let the water cool down for 10 minutes. Pour the water out while it is still warm.

3. How to clean MEC if you have used too much oil or if yogurt is not setting well:

With MEC, you do not need to use as much oil as a metal pot would require. Using too much oil can be a problem, especially if using on an electric stove while it is still new. Instead, keep in mind that as oil is to metals, water is to clay. Water makes an excellent separator; therefore, not as much oil is required in the beginning of the cooking process. You can absolutely use oil when cooking with MEC, but it is healthier and better tasting when added towards the end. If you have used too much oil and the pot has absorbed this oil (if cooking on an electric stove, you may see some oil seeping through onto the diffuser), here is how you can clean it:

Let the pot air dry for two days, then steam clean using the following method: Add 2-3 cups of water to the pot. Cover it with a lid and heat it on the stove on medium-low for ten minutes, allowing steam to build up inside. Once steam has accumulated, abruptly remove lid — this sudden drop in pressure will extract oil from the pot into the steaming water. Let it continue to cook for 5-10 minutes after this point. Turn stove off, wait ~10 minutes for the water to cool down, then pour it out (do not let it cool down fully, otherwise oil may seep back into the walls). Pour the warm water out.

4. How to clean any burnt/ scorched food:

First, rinse the pot, then fill it with 2-3 cups of warm water from the faucet. Sprinkle baking soda in the pot. Cover and let it sit for 10-15 minutes, then gently (but firmly) scrape the burnt food out with a metal spoon. If this does not get most of the burned food out, then steaming cleaning should help. To do so, add 1-3 cups of water to the pot, then add 1 tsp. of baking soda. Cover the pot with the lid and heat on the stove on medium-low until steam builds up on the inside. Remove lid and scrape the burnt food using a metal spoon. Cook for 5 more minutes with lid off. Turn the stove off and let the water cool down to a warm temperature for 10 minutes, then pour it out. Apply some oil to the affected area of the pot, and let it sit for a day before using it again.

5. How to clean the pot when you see toxins leaching from food to the outside of the pot:

After addressing the cause of the toxins appearing on the outside of the pot (you can read more on the causes here), you can clean the pot using this method:

Wash the pot thoroughly and steam water in it without lid. Typically, the pot pushes out toxins, but when steaming water with the lid open it will pull-in anything in the walls. After steaming for 10 minutes, turn stove off and let pot cool down until water is warm. Pour water out and wipe dry with cotton cloth. Set it aside to air dry for about 10-15 minutes before using again.

6. How to clean leftover yogurt residue:

After making yogurt in your MEC pot, you can let it stay for as long as it’s finished. While cleaning the pot for the next batch, you may see some residue that is not coming off easily. To help get this off, apply some warm water on the spot that is hard to clean. Rub the affected areas with your hands, let it sit for 5 minutes, then scrape the residue off with a metal spoon.

To help minimize this in the future, swish around a small amount of water in the pot and pour it out before adding milk to create your next batch.

7. I accidentally used soap to clean my pot, is this going to be an issue?

As long as you did not let the soap sit in the pot for too long (over 10 minutes), this should not be a problem. Rinse the pot thoroughly, then you can use it for cooking. In the instance you let soap sit too long, rinse the pot thoroughly and steam 1-2 cups of water in the pot for 15 to 20 minutes. After this, you can continue to use the pot for cooking.