The Pot Has A General Smell Of Food, Should I Be Concerned?
It is typical for the pot to acquire a general smell of food. It is not an obvious smell and …
Read MoreWhy is there a dark pattern/patina on the insides of my pot after cooking?
The patina is normal and with use, the pot will grow a patina on the bottom and on the sides. …
Read MoreWhere can I find warranty information?
Product warranty information can be found here: Shipping & Warranty
Read MoreMy pot shows some signs of “peeling”, I seasoned and put it away, why is this happening?
Some peeling with an unused pot that has only been seasoned, is normal. When you wash and season it the …
Read MoreI am using a “glass/ceramic” cook-top stove, and cooking with a diffuser and there is a smoky smell. What to do?
Very rarely, some “glass” stoves when used with the SimmerMat diffuser may emit this smell. Please let the smell from …
Read MoreDoes precipitation from the pot discolors my diffuser?
The diffusers do get discolored within a few uses, because the polish is burning off, even without water precipitating onto …
Read MoreI see some cracks on the bottom of my cookware. Should I be concerned?
You may see some minor cracks on the bottom of the pot and this happens because of too much heat …
Read MoreWhat is the slight “buzzing” or “cracking” noise I hear?
This is something you may hear, especially with newly fired earthenware. It will disappear with time and it is simply …
Read MoreI Sometime See Some brown droplets or bubbles being squeezed onto the outside of The Pot, what is that?
Sometimes you may experience cream, brown or black colored deposits on the outside of the pot while cooking and here’s …
Read MoreI see a crack, is there a way I can ‘fix’ it?
Minor surface or hairline cracks may show up on the bottom, and it’s normal for this to happen and shouldn’t affect the …
Read MoreMold or Mildew – Why it appears, How to clean and prevent it from happening again?
MEC made from 100% pure and primary clay is inorganic and does not promote the growth of mold or mildew …
Read MoreImages sending guide for reporting cookware imperfections
Pictures should not be expanded or magnified. Please send the actual size of the image and the picture should contain …
Read MoreSeems like my pot is taking longer to dry, is there a way to dry it faster?
Most times it’s enough to wipe the pot with a cotton cloth after washing. But sometimes, if the pot didn’t …
Read MoreI’ve been using the pots for a long time and I see some oil seeping through to the bottom, what can I do to prevent this?
If you start the recipe with ghee and/or other animal fats, you may see this happen sometimes. Because any animal fat (including ghee) …
Read MoreI accidentally used soap to clean my pot, is this going to be an issue?
So long as you did not let the soap sit in the pot for too long (over 10 minutes) this …
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